TERMS AND CONDITIONS
Welcome to theOnlineSweetShop terms and conditions. These terms and conditions apply to the use of theOnlineSweetShop operated by Express Confectionery Ltd and the selling of products to you subject to the conditions set out below.
If you have any questions relating to these terms and conditions please contact us before you place an order.
Please take a moment to have a look at the following terms and conditions on the sale to ensure that you are happy with the service we provide. Please note that any person using and ordering from our website are deemed to understand and accept our terms and conditions.
This store is owned and operated by Express Confectionery Ltd
Registered number: 08207415 (England and Wales)
Delivery of Products
Our aim at theOnlineSweetShop is to get your sweets to your door as soon as is possible in the best manner possible. All orders are sent out within 48 hours, (usually within 24 hours) of receipt by the quickest and cheapest postal method and should arrive to you within 2-3 working days from date of postage but cannot guarantee this during busy periods and seasonal fluctuations. Please note orders placed after midnight on Friday will be posted after the weekend, due to postal services not working weekends.
theOnlineSweetShop only sends out the best quality products to their customers that are well within their best before date. However we cannot accept responsibility for deterioration caused by climatic conditions or transportation once the goods have left our premises.
We will deliver the products ordered by you to the delivery address provided. It is however your responsibility to provide us with accurate delivery information as we will not check or verify addresses and messages supplied by you.
We stock a huge range of sweets from many different manufacturers. This means we cannot guarantee that our products are free of nuts or nut traces.
In line with our environmental commitments, we will choose the most minimal packaging to send your order without compromising presentation or affecting the quality of the sweets.
Delivery Methods & Timescales
If you are ordering from the UK mainland we will delivery via Second Class Royal Mail for orders under 1kg. Royal Mail 2nd Class delivery aim is from the 3rd working day.
If you order over 1kg we send all our parcels with a courier company which they aim to deliver within 2-3 working days. If you require a parcel urgently, please contact us via eBay and we will endeavor to fulfill your order subject to timescales (please note extra postage may be required).
If you live in the Scottish Islands & Highlands, Northern Ireland, Channel Islands, Sicily Isles or the Isle of Man, we do not offer any courier service. Instead we offer 1st and 2nd Class Royal Mail. Please note that parcels to these areas may take longer than Royal Mails recommended timescale.
Whilst items sent by Royal Mail usually arrive after 3 working days of dispatch from us, Royal Mail states that only items still not delivered after 15 working days can be officially classified as lost. If the products are not delivered within the estimated delivery time, please contact us.
We cannot guarantee a specific delivery timescale unless you get in contact with us.
For International deliveries, it is necessary to calculate the volumetric weight of a package when the space a package occupies may cost more than the package’s actual weight. This is usually the case when a very light package is shipped in a large carton for example, as our checkout does not allow for this, if your orders volumetric weight exceeds it’s actual weight then we will require payment of the additional shipment charge, before your International order is dispatched.
If the products you receive are not what you ordered, defective or the incorrect quantity, please contact us and will then correct your order.
Make good any shortage or non-delivery
Supply and deliver substitute goods
Replace any defective goods
Refund or do a partial refund at our own discretion
Please note that we cannot be held responsible for any damage caused through postage such as climatic conditions affecting the product. We make sure that all items are in perfect condition before they are sent to you. If your parcel does arrive in a poor condition, please contact us.
We will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill). We shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this store meet your specific requirements.
Events beyond our control: we shall have no liability for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control. This includes without limitation to, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
Allergy Advice & Ingredients
All customers should be aware that unfortunately all of the sweets offered on the store are manufactured and packaged in environments where nuts may be present and therefore theOnlineSweetShop cannot guarantee that any sweets supplied are free of nuts and nut traces.
We try our best to provide ingredients information on all of our sweets however on some occasions we may not include this information. If you require ingredients on any specific items, then please send a request to us. Please note that ingredients provided are those from manufacturers’ packaging and lists, and cannot be held responsible for their content. theOnlineSweetShop reserves the right to use alternative manufacturers for all sweets on offer and therefore cannot guarantee that the ingredients listed will match exactly those sent previously. theOnlineSweetShop only sources the highest quality sweets to provide you with the best tasting treats.
Out of Stock Items
theOnlineSweetShop work with a large number of traditional UK confectionery suppliers to ensure that we can provide the quality, value and range everybody wants. There are times an item or two will be unavailable should this situation occur we will contact you to confirm when the item will be restocked and sent out/or offer a substitute for something similar. If no similar item to the particular sweet can be found then we will contact you and ask if you would like the rest of your order dispatched and the missing item(s) sent once in stock (at no extra postage costs), or if you would like us to hold back your order until everything is ready.
theOnlineSweetShop may also choose to cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your statutory rights as a consumer.
Our mission at theOnlineSweetShop is to offer the high quality sweets online at a great price. Due to the nature of the raw ingredients of sweets these prices may fluctuate. This is a rare occurrence and wherever possible theOnlineSweetShop aims to keep prices to the best value possible.
The price for each product is shown on theOnlineSweetShop and includes VAT 20% (if applicable)
Payment can be made via Paypal, Visa, Master card.
At theOnlineSweetShop we offer a comprehensive returns policy and therefore in the unlikely event that you are not satisfied with the items, please follow the returns procedure below, failure to do so may result in us being unable to exchange goods or provide refunds.
Please be aware that theOnlineSweetShop cannot be held responsible and hence provide refunds/exchanges on stock affected by circumstances beyond our control. This includes damage and neglect after goods are received, goods being stored in climatic conditions such as extremes of temperature that can affect some items and damage by third parties – however we will seek to get apologies and compensation.
In addition please be aware that during particularly hot spells of weather goods in transit can be affected by extreme heat so please be aware items of a delicate nature such as chocolate may not always look as pictured, but they will still taste the same.
theOnlineSweetShop should be notified within 48 hours of receipt of your order of any part that is unsatisfactory via the eBay messaging system quoting your order reference and name.
Step 1. Once we have responded to your message goods must be returned within 7 days by recorded delivery. Note – if theOnlineSweetShop are at fault we will of course also refund your postage costs immediately.
Step 2. Goods returned should be in their original condition and packaging in which they arrived.
Step 3. Once received items will be checked and refunds on goods and postage arranged where suitable. Due the perishable nature of goods on sale theOnlineSweetShop cannot issue refunds on simply unwanted good and must not be opened. Refunds/exchanges will only be offered on items that are faulty, and were clearly so at the time at which they were dispatched.
Express Confectionery LTD
21 Ottershaw Gardens
Note: You will be responsible for the returned products until they reach us.
theOnlineSweetShop will only except goods for return and refund/exchange if supplied by us and will only refund the costs of fair return postage and original sale price of goods. No additional compensation will be available on goods returned other than that already stated, as theOnlineSweetShop are not responsible for any costs or losses incurred after costs of goods and returned postage.
theOnlineSweetShop always strive to be fair and just when dealing with genuine issues our customers may face.
Copyright and Trade Marks
theOnlineSweetShop does not give you any right or interest in any copyright or intellectual property rights in any product nor the right to copy them.
The copyright in theOnlineSweetShop and the content and pages of the store relating to theOnlineSweetShop store is owned by, or licensed to Express Confectionery LTD, unless otherwise specified and may not be used, copied or altered without our express consent. Copyright extends to the design, look and feel of theOnlineSweetShop store, all photographs on it and its marketing materials.
You may use theOnlineSweetShop for private and personal non-commercial use only – i.e. to view, copy and print portions of theOnlineSweetShop the sole purpose of placing orders. The materials on theOnlineSweetShop may not be used for any other purpose.
theOnlineSweetShop and our logos are trade names or trademarks of Express Confectionery LTD and may not be used by anyone else without our express permission and we are the owners of unregistered trade mark rights in them.
However, theOnlineSweetShop does not make any warranty or representation in respect of any other trade mark and the trademarks of the brands featured on theOnlineSweetShop belong to their respective owners.
Data Protection Policy
theOnlineSweetShop makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998.
When you place an order, we may ask you for certain information and you may submit personal data to theOnlineSweetShop (for example your name, phone number, postal address, email address, contact and bank details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and store use.
This information will be kept securely by eBay in accordance with the eBay security policy and may be used to:
process your order;
provide you with an up to date, efficient, and reliable service;
help fraud prevention i.e. we check card details with our credit agency and reserve the right to refuse orders on that basis
We will never collect sensitive information about you without your explicit consent.
By making an order and submitting your data you agree to this use.
Customer privacy is of extreme importance. We do not share your information with anyone. Ever.
Express Confectionery LTD is registered with the Information Commissioner in accordance with the Data Protection Act 1998.
We only send you marketing communications and emails if you have chosen to sign up and receive these. We will not bombard you with emails, but we’d like to keep you informed of the developments on theOnlineSweetShop, and give you extra special offers and discounts.
We do not sell, trade or rent your personal information.
Copyright & Intellectual Rights
Please note that all images, intellectual property rights and content of these pages are owned and governed by Express Confectionery LTD. Unauthorized copying or replication of any part of this site will be deemed as theft and appropriate action will be taken & having spent much time creating this store, we will endeavour to protect our efforts. If you would like to use any material from this website we are happy to take enquiries. Please contact us and we will respond within 24 hours.
Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.
You will be responsible for any breach of these terms by you and if you use theOnlineSweetShop in breach of these terms you will be liable to and will reimburse theOnlineSweetShop for any loss or damage caused as a result.
These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit theOnlineSweetShop’s liability for death or personal injury resulting from its negligence nor any fraudulent representation.
theOnlineSweetShop will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God.
theOnlineSweetShop does not manufacture products. Where we state information as to the contents of the sweets (e.g. whether they contain sugar, gluten or gelatine) we reproduce wherever possible the information provided by the manufacturer and therefore are unable to guarantee the accuracy of this information.
These terms do not affect your statutory consumer rights.
theOnlineSweetShop excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to theOnlineSweetShop and Express Confectionery LTD shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:
Any incorrect or inaccurate information on theOnlineSweetShop;
Any interruptions to or delays in updating theOnlineSweetShop;
The infringement by any person of any Intellectual Property Rights of any third party caused by their use of theOnlineSweetShop or any product purchased through theOnlineSweetShop; IP fraud prevention i.e. we check card details with our credit agency and reserve the right to refuse orders on that basis
Any loss or damage resulting from your use or the inability to use theOnlineSweetShop store or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control;
Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong;
Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user’s computer equipment, software, data or other property caused by persons accessing, using or downloading theOnlineSweetShop, or from transmissions via emails or attachments received from theOnlineSweetShop or its licensees and affiliates;
The availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties to which theOnlineSweetShop link and web sites located on or through any External Site nor for any transactions involving External Sites (including as to ‘cookies’, personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links, web site or transactions;
All representations, warranties, conditions and other terms which but for this notice would have effect.
Since theOnlineSweetShop products are aimed at the UK and EU market, we cannot guarantee that it is in accordance with local laws of any other countries.
Use of theOnlineSweetShop and these terms are subject to the laws of England and the jurisdiction of the English Courts.